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Quality of Care

Regular check-ups are also vital to Copley Hospital; it is how we measure the quality of care we provide to our community.

Copley’s commitment to continuously monitor and improve the quality of care – and the care with which we give it – is demonstrated across all departments and disciplines.

Members of clinical and non-clinical departments work together on teams to systemically advance our quality and patient satisfaction initiatives.

Hospital Report Card

There you will find comparative information about Copley Hospital and all the Vermont hospitals, including:

• Measures of quality, including process and performance measures, that are valid, reliable, and useful, including comparisons to appropriate national benchmarks for high quality and successful results.
• Measures of patient safety that are valid, reliable, and useful, including comparisons to appropriate industry benchmarks for safety.
• Measures of hospital-acquired infections that are valid, reliable, and useful, including comparisons to appropriate industry benchmarks.
• Valid, reliable, and useful information on nurse staffing, including comparisons to appropriate industry benchmarks for safety. This information may include system-centered measures such as skill mix, nursing care hours per day, and other system-centered measures for which reliable industry benchmarks become available.
• Measures of the hospital’s financial health, including comparisons to appropriate national benchmarks for efficient operations and financial health.
• Summary of the hospital’s budget, including revenue by source, the one-year and four-year capital expenditure plans, the depreciation schedule for existing facilities, and quantification of cost shifting to private payers.
• Data that provides valid, reliable, useful, and efficient information for payers and the public for the comparison of charges for higher volume health care services.

Please visit our pages on this website to read about our:

• Community Health Needs Assessment
• Implementation Plan to address identified needs and Progress Report
• Financial Assistance Program
• Description of the Hospital’s Complaint Process
• Hospital Governance

Our Quality of Care Reports

Compare Hospital Report Cards

Measuring how patients evaluated their Copley experience allows us to improve and also recognize staff for outstanding performance. We monitor our patient satisfaction through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and through our ongoing work with NRC to survey our patients.

Here is the link to access the VT Department of Health Hospital Report Card Webpage.